Privacy Policy

Last updated: September 10, 2026

In short: We collect the info needed to run Dihari (name, phone, location, bookings). We never sell your data. You can delete your account anytime, and your personal info gets fully anonymized when you do.

Dihari ("we", "our", "us") operates a service marketplace platform that connects customers with independent service providers ("workers"). This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you use our mobile application and website (together, the "Service").

By creating an account or using Dihari, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following categories of information:

Account Information: Full name, phone number, gender, and profile photo
Location Information: State, city, and address details, used to match customers with nearby workers and deliver services
Service Activity: Bookings, service requests, offers, negotiations, reviews, and ratings you create or receive
Support Communications: Messages you send us through the Contact or Support pages, and support tickets you raise
Device Information: Basic technical information (device type, app version, push notification token) required to operate the app and deliver notifications

2. How We Use Your Information

To create, verify, and manage your Dihari account
To connect customers with relevant service providers based on category and location
To process service requests, bookings, offers, and negotiations
To send you booking updates and other service-related push notifications
To display ratings and reviews to help users make informed decisions
To respond to support requests and resolve disputes
To maintain the safety, security, and integrity of the platform

3. How We Share Your Information

We do not sell your personal information to third parties. Limited information is shared only as follows:

Between Users: When you interact through a booking, the other party can see your name, photo, rating, and service-related information necessary to complete the booking
Service Providers: We may share information with third-party vendors who help us operate the platform (hosting, storage, push notifications, payments), bound by confidentiality obligations
Legal Requirements: We may disclose information if required by law or governmental request

4. Data Storage and Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your personal information for as long as your account remains active. If you delete your account:

Your personal information (name, phone number, photo, bio, address) is anonymized and can no longer identify you
All push notification device tokens linked to your account are removed immediately
Records related to completed bookings may be retained in a non-identifying form where required for legal or business record-keeping

6. Your Rights and Choices

Access & Correction: Update most of your profile information directly within the app
Account Deletion: Request deletion of your account and personal data anytime via our Account Deletion page
Communication Preferences: Contact us to opt out of non-essential communications

7. Children's Privacy

Dihari is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with a revised "Last updated" date.

9. Contact Us

Questions about this Privacy Policy? Reach us at support@dihari.com or via our Contact page.

This page was last updated on September 10, 2026.